Work Experience
Product Trainer
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Xactly Corporation
Sept 2021 -
Present
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Drive adoption of Xactly’s software by facilitating in-person and virtual training sessions to diverse audiences
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Develop and implement effective elearning solutions using technology like Camtasia for videos and Articulate for interactive courses
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Effectively collaborate cross-functionally with subject matter experts to create training workshops and certification exams
Software Trainer
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Advyzon
June 2020 - Sept 2021
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Spearheaded the implementation of a new learning management system and training curriculum that revolutionized the software onboarding experience
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Administered the Advyzon knowledge base (Confluence) using instructional design and project management skills to create e-learning multimedia
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IT Support Intern at Near North Montessori School (Chicago, IL | June - November 2019)
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Upgraded the learning experience by installing state of the art educational technology in the school’s newest building
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Promptly provided classroom technical support to teachers and faculty while also taking unique opportunities to teach students about technology when appropriate
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Product Specialist at Apple Lincoln Park (Chicago, IL | March 2017 - December 2018)
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Utilized my communication skills to turn negative retail experiences into positive ones
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Patiently delivered trainings for customers to set up and understand their newly purchased Apple devices and software while demonstrating effective code switching
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